Frequently Asked Questions
Everything you need to know about our premium western gear and apparel.
How do I determine the correct saddle size for my horse?
Saddle fit is crucial for both rider comfort and horse health. We provide a detailed measurement guide on our 'Sizing' page, and our experts are available via chat to help you interpret gullet width and bar measurements.
What is your return policy on leather goods?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-tooled saddles and personalized leather accessories are final sale.
Do you offer international shipping for heavy tack items?
Yes, we ship worldwide. Shipping rates for heavy items like saddles and equipment are calculated at checkout based on the weight and destination country.
How should I care for my new leather saddle?
To ensure longevity, we recommend cleaning your leather gear with a high-quality saddle soap and conditioning it every 3-6 months, depending on usage and climate conditions.
Are your boots and apparel authentic western brands?
Absolutely. We partner directly with heritage brands like Ariat, Justin, and Lucchese to ensure that every product we sell is 100% authentic and of the highest quality.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.